Privacy Policy

Our Commitment to Your Privacy

At dhk7, we take your privacy seriously. This Privacy Policy explains how dhk7 collects, processes, stores, and safeguards the personal information you provide when using our online casino and sports betting services at dhk7.vip. We are committed to handling your data with full transparency and in accordance with applicable data protection principles.

This policy applies to all users of dhk7, including registered members accessing cricket betting, live casino, slots, crash games, and fish games on our platform. By continuing to use dhk7 services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please discontinue use of our platform.

How We Protect You

Information We Collect

When you register and use dhk7, we may collect the following categories of personal information to operate and improve our services:

• Identity information: full name, date of birth, and username as provided during registration.
• Contact information: email address and mobile phone number used for account communication.
• Financial information: payment details associated with deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard (card numbers are never stored in full).
• Technical information: IP address, device type, browser type, operating system, and session data collected automatically when you visit dhk7.vip.
• Behavioural data: game history, betting activity, login timestamps, and platform interaction logs used to personalise your experience.

We do not knowingly collect personal data from individuals under 21 years of age. If you are under 21, you must not register or use dhk7 services. Should we discover that a user under 21 has provided personal information, we will promptly delete that data and close the associated account.

How We Use Your Information

The personal data we collect is used for specific, legitimate purposes only. These include:

• Account creation and verification: to open, manage, and authenticate your dhk7 account securely.
• Payment processing: to facilitate secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Customer support: to respond to your queries, complaints, and requests through our support channels.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, cheating, and other illegal activities on the platform.
• Service improvement: to analyse user behaviour and platform performance in order to improve games, features, and the overall user experience at dhk7.

When We Share Your Data

dhk7 does not sell, rent, or disclose your personal data to unaffiliated third parties for marketing purposes. We may, however, share limited and necessary data with the following categories of partners under strict confidentiality agreements:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to process your financial transactions securely.
• Game and technology providers: licensed software providers such as Pragmatic Play, Evolution Gaming, and Spribe, who require session data to deliver their games.
• Legal and regulatory authorities: where required by applicable law, court order, or regulatory authority, we may disclose information to government bodies or law enforcement agencies.

Any third parties with whom we share data are contractually required to treat your information with the same level of confidentiality and security that dhk7 applies. We do not permit them to use your data for purposes beyond those specified in our agreement with them.

Cookies and Tracking Technologies

dhk7 uses cookies — small text files stored on your device — and similar technologies to ensure the platform functions correctly and to improve your experience. Cookies help us maintain your login session, remember your language and display preferences, and analyse overall platform usage patterns.

You can configure or disable cookies through your browser settings at any time. Please note that disabling essential cookies may limit certain features of the dhk7 platform, such as maintaining your active session or storing account preferences. Non-essential analytics cookies are not required for the core functionality of dhk7 and may be turned off without significantly impacting your experience.

Data Retention Period

dhk7 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the provision of services, resolution of disputes, and compliance with legal obligations. For active accounts, data is retained throughout the lifetime of your account.

Upon closure of your account, we may retain transaction records, identity verification documents, and related correspondence for a period of up to five years to comply with anti-money laundering regulations and other applicable legal requirements. After this statutory retention period has elapsed, all personal data is securely and permanently deleted from our systems.

Your Rights Regarding Personal Data

As a user of dhk7, you have clear rights over the personal information we hold about you. We respect these rights and will respond to all legitimate requests promptly. Your rights include:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: subject to legal retention requirements, you may request the deletion of your personal data from our systems.
• Right to restrict processing: in certain circumstances, you may ask us to limit how we use your data without fully deleting it.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time by contacting [email protected].

To exercise any of the above rights, please send a written request to our support team at [email protected] with the subject line 'Privacy Rights Request'. We aim to acknowledge all requests within 72 hours and resolve them within 30 days.

How We Keep Your Data Safe

dhk7 implements industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. All data transmitted between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology. Our servers are hosted in secure data centres with restricted physical and digital access controls, firewall protections, and regular vulnerability assessments.

While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your dhk7 account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, contact our support team immediately at [email protected].

Third-Party Services and Links

dhk7 integrates games and services from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt. These providers operate under their own privacy frameworks and may collect certain technical and session data required to deliver their games. We recommend reviewing the privacy policies of any third-party provider whose games you access through dhk7.

dhk7 is not responsible for the privacy practices or content of any third-party service providers. Our Privacy Policy applies exclusively to data collected and processed by dhk7 itself. Any information you voluntarily share directly with a game provider or payment processor is subject to that provider's own terms and privacy policy.

Frequently Asked Questions

Changes to This Privacy Policy

dhk7 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, legal requirements, or data protection best practices. When we make material changes to this policy, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of dhk7 following any update to this Privacy Policy constitutes your acceptance of the revised terms. We strongly encourage you to review this page periodically to stay informed about how we protect your data. If you have any objections to any revised terms, you should discontinue use of the platform and contact [email protected].

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dhk7 handles your personal data, our dedicated support team is available to assist you. We are committed to resolving all privacy-related matters in a timely and transparent manner.

Email us at: [email protected]